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how-to-deliver-great-customer-service

He smiles. He makes good eye contact. He says “Please” and “Thank you”. He is genuine, friendly and helpful. He is a master in the art of customer service. He even has treats for my dog! How to Deliver Great Customer Service Todd, my Schwan’s delivery driver, performs most of the critical customer service techniques ... Read More

Posted by Kirt Manecke | 2 Comments
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Apple’s 5 steps of service: The secret sauce for success

Apple’s 5 steps of service are explained by Forbes contributor Carmine Gallo in the video below. Video Link Apple’s 5 Steps Of Service Apple’s 5 steps of service are spelled out in the acronym APPLE: Apple’s 5 Steps of Service Approach customers with a personalized warm welcome. Probe politely to understand all the customer’s needs. ... Read More

Posted by Kirt Manecke | 0 Comment
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best-customer-service-advice

My best customer service advice is to smile and say hello! Smile! If you need more evidence to support this, look in my book (“Smile” is in the first section in the “Top Ten” at the front of the book), Micah Solomon’s excellent article, or Barbara Khozam’s spot on blog post. Most Employees Fail to ... Read More

Posted by Kirt Manecke | 0 Comment
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how-to-improve-customer-service-in-your-hospital

How to Improve Customer Service in Your Hospital Customer service in some hospitals is horrible. Delivering amazing customer service starts with your front desk staff. Recently I took my parents to a doctor appointment at a major hospital near their home. My parents already were a bit uneasy about going to the hospital. The rude ... Read More

Posted by Kirt Manecke | 0 Comment
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going-the-extra-mile-in-customer-service

Going the extra mile in customer service is essential to have happy customers who spend money and return. Whenever you can go the extra mile for customers, do it. It makes you feel good and delights your customers. Book Excerpt Below is an book excerpt about going the extra mile in customer service from my ... Read More

Posted by Kirt Manecke | 0 Comment
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