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customer-service-inspirational-video-Bill-Bartmann

This segment from “On the Road” with Steve Hartman exemplifies how excellent customer service really should be. We need more business owners like Bill Bartmann. Bill is featured in this customer service inspirational video. He makes amazing customer service business as usual. Customer Service Inspirational Video Link Debt collector thrives with simple strategy: kindness Customer ... Read More

Posted by Kirt Manecke | 0 Comment
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how-not-to-provide-customer-service

Last week I witnessed how not to provide customer service. My brother was visiting from Colorado and needed a set screw to fix my father’s towel bar. We went to lunch at a deli in Bloomfield Plaza in Bloomfield Hills, MI. My brother noticed a major national hardware chain store a few stores down. How ... Read More

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loyalty-programs-and-customer-service

Loyalty programs and customer service. If the service is poor, these do not mix well. I’m shocked when I witness loyalty programs that cause customers in long lines to stand in line even longer. What are these companies thinking? You are six deep in line. The cashier is asking each customer in front of you ... Read More

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what-excellent-customer-service-looks-like

If customer service was like the slogan in the photo above, and if most businesses tried this hard to please, nearly all complaints about poor customer service would disappear. Do you agree? Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know ... Read More

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