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sales-and-customer-service-training-course

Looking for a quick, easy and effective sales and customer service training course? Check out my award-winning book, Smile: Sell More with Amazing Customer Service-The Essential 60-Minute Crash Course. Let Smile be Your Trainer! Smile: Sell More with Amazing Customer Service is a 60-minute crash course in customer service and sales. Smile, short and simple ... Read More

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Customer service training for tourism regions: One huge tip!

Customer service training for tourism regions is mission critical. Good service ensures visitors come back year after year and spend money. Horizon Books in downtown Traverse City, Michigan invited me to be on “Up Front Fridays”, the video show with owner Amy Reynolds, and host Maddie Bagley. Customer Service Training for Tourism Regions We spoke ... Read More

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cell-phone-texting-etiquette

Just looking at the cover of The New Yorker (above) of a family at the beach, all texting, tells it all. Clearly, cell phone texting etiquette is not the norm. I watched a teenager last week riding her bike, no hands, while texting. Many Americans, especially young people, are losing their ability to communicate. We ... Read More

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excellent-customer-service-skills

Excellent customer service skills can be learned. Now there is an easy way to train employees in customer service and sales. Northern Michigan Book Launch Party and Signing at Local Flavor Bookstore Friday, June 21, 2013 Boyne City, MI 6pm-9pm Quick, Easy Training on Excellent Customer Service Skills This Friday night I’ll be signing and ... Read More

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customer-service-training-program

Learn how my customer service training program can help you increase sales on Wednesday morning, June 19 at 8:35am during the WTCM Business Update. Listen to the Ron Jolly Show on WTCM NewsTalk 580 from Traverse City, Michigan. I’ll discuss how you can easily train staff, improve customer service and increase sales starting today with ... Read More

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interpersonal-skills-for-kids

Interpersonal skills for kids. What a great way to teach your children interpersonal skills, sales and customer service methods, and the importance of giving back! Set up a lemonade stand for National Lemonade Days, Friday June 7-Sunday June 9, 2013. Interpersonal Skills for Kids When kids set up a lemonade stand, they get great practice ... Read More

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customer-service-book

My customer service book Smile: Sell More with Amazing Customer Service is an IndieReader Discovery Awards (IRDA) Winner! The announcement was made at Book Expo America (BEA) today. This is the sixth award Smile has won to date (see all awards in image below). Thank you to IndieReader and the extraordinary panel of judges, including ... Read More

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