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book-on-customer-service

Smile: Sell More with Amazing Customer Service is a Mom’s Choice Awards® Gold winner! Parents, educators, librarians and retailers look for the Mom’s Choice Awards Honoring Excellence seal of approval when selecting quality materials for children and families. Smile is a book on customer service that’s quick and easy to read. A crash course, Smile ... Read More

Posted by Kirt Manecke | 0 Comment
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jackie-huba

Author Jackie Huba has a new book coming out. Monster Loyalty: How Lady Gaga Turns Followers into Fanatics will be released May 2, 2013 and I can’t wait to read it. Everyone of us could use a lesson in how to turn our customers and prospects into fanatics. Monster Loyalty seems to deliver. Learning the ... Read More

Posted by Kirt Manecke | 0 Comment
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definition-of-customer-service-excellence

If you are looking for the definition of customer service excellence, visit Matt’s Barber Shop in Commerce Township, MI. I recently visited Matt’s Barber Shop. Matt, the owner, greeted me with a big smile and a friendly hello when I walked in his shop. He engaged me in great conversation and proudly explained the benefits ... Read More

Posted by Kirt Manecke | 0 Comment
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animals-asia

To help rescue bears from horrific bear bile farming, I’m proud to sponsor Animals Asia Michigan Volunteer Group’s booth at VegFest. I’m the volunteer chair for the group. Our wonderful volunteers will be on hand raising awareness and funds for Animals Asia. Sponsored by Whole Foods, Meijer, Hiller’s and more, VegVest offers a fun day ... Read More

Posted by Kirt Manecke | 0 Comment
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