I had the pleasure of meeting Jack Lang, Sales Manager for Fish Window Cleaning Company in Southfield, MI. Jack purchased my book Smile: Sell More with Amazing Customer Service from my website last Friday. He read it over the weekend then called to tell me he wanted to order three more copies. He also gave ... Read More

Main Street Art in downtown Milford, MI has great customer service. They carry autographed copies of my award-winning book Smile: Sell More with Amazing Customer Service. Visit Main Street Art’s website and Facebook page. Get the Smile book at Main Street Art today! Smile Book Go into Main Street Art, my newest dealer, and tell ... Read More

If every post office was like this, the US Post Office would be profitable. In this “On The Road” segment, Steve Hartman found a post office run by an amazing man, Mike Herr, where people go out of their way to stand in line. View it here. Video Link On the Road: Postman delivers lessons ... Read More

Thank you to Tom Fishburne at Marketoonist.com for this cartoon. It’s a good reminder about the power of amazing customer service, and the penalty companies pay when they don’t deliver good service. Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know ... Read More