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sales-training-ebook

After a dizzying two weeks of checking and rechecking eBook files on all the different eReaders (Kindle, Kindle Fire, Nook, Nook HD, iPad with Kindle app, etc.), Smile: Sell More with Amazing Customer Service is finally available in eBook format. This sales training ebook will have your staff delighting customers and selling more, starting today! ... Read More

Posted by Kirt Manecke | 0 Comment
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Customer service book reviews: Store owner raves about Smile

Mary Kabisa, owner of Casa De Amica in Highland Michigan takes part in our customer service book reviews. She reviews Smile: Sell More with Amazing Customer Service in the short video below. Mary believes in Smile, carries it in her store and has sold more than 200 copies! Mary provides amazing customer service in her ... Read More

Posted by Kirt Manecke | 0 Comment
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marilyn-suttle

The following is a guest post by my friend and author Marilyn Suttle. The article is from her excellent blog (Use Customer-friendly Language to Create Loyalty, November 19, 2012). Thank you Marilyn for your excellent post! I agree with Marilyn wholeheartedly, especially about avoiding industry jargon. Marilyn Suttle and Lori Jo Vest are the authors ... Read More

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retail-tips-to-increase-sales

Why We Buy: The Science of Shopping by Paco Underhill is a must-read for retailers everywhere. This gem is full of retail tips to increase sales. Whenever I am shopping and decide I want to buy more than the single item I came in for and can’t find a shopping basket anywhere but at the ... Read More

Posted by Kirt Manecke | 0 Comment
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