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casa-de-amici

Casa De Amici, an amazing gift shop in Highland, MI, is carrying autographed copies of my book Smile: Sell More with Amazing Customer Service. Located inside Colasanti’s Market, Casa De Amici is a must-stop-in store. Owner Mary Kabisa greets every customer with a smile and a warm hello. Her customer service is superb. Casa De ... Read More

Posted by Kirt Manecke | 0 Comment
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sales-and-service-training

It took nearly two years. My book is finally done. I wrote Smile: Sell More with Amazing Customer Service to provide you with an easy way to train your staff or volunteers. A quick and easy read, it’s full of valuable tips to help you create very happy customers! Many businesses, for profit and nonprofit, ... Read More

Posted by Kirt Manecke | 0 Comment
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Free customer service webinar: Raise more money today!

I’m giving a free customer service webinar with my friends at Network for Good. This free webinar will help you raise more money and sell more. It’s titled Nonprofit 911: Attract (and Keep!) More Donors and Raise More Money with Amazing Customer Service. This free customer service webinar is based on my award-winning book Smile: ... Read More

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Science of Persuasion: Vital to your sales or fundraising

My favorite nonprofit marketer, Katya Andresen, featured the video, Science of Persuasion, below on her excellent blog. Whether you are in fundraising, sales, or work with the public, the lessons this video teaches are worth your time. Science of Persuasion Used ethically in fundraising and sales, these proven methods will make the difference in you ... Read More

Posted by Kirt Manecke | 2 Comments
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