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Seth Godin: The real purpose of customer service

I love this blog post from Seth Godin on customer service: The only purpose of ‘customer service’… Seth Godin Seth Godin says, “The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend.” These words are like gold. It’s the type of excellent advice we should all ... Read More

Posted by Kirt Manecke | 0 Comment
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Fundraising advice: Be Your Donor from Network for Good

Network for Good has a new Web page and celebratory day to help you with your fundraising. “Be Your Donor” Day is October 24. This fundraising advice is crucial to understanding your donors. Fundraising Advice From the Network for Good website: “Want to make sure your donors can easily make a donation to your organization ... Read More

Posted by Kirt Manecke | 0 Comment
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Exceptional customer service: Motorcycle traffic cop-Wow!

Good old fashioned exceptional customer service! Steve Hartman ran into a cop who holds the record for civilian complaints – zero. He is L.A. Sheriff’s Deputy Elton Simmons. Exceptional Customer Service “You know what it is, it’s his smile,” said driver Mike Viera, who just got a ticket. “He’s got a great smile. He’s a ... Read More

Posted by Kirt Manecke | 0 Comment
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how-not-to-apologize

When you apologize, whether you are a for profit or nonprofit, make it genuine, or don’t bother. I LOVE these cartoons by Tom Fishburne! How Not to Apologize The above cartoon gives examples of how not to apologize. The right way to apologize is to simply say, “I’m sorry”. That’s direct and to the point. ... Read More

Posted by Kirt Manecke | 0 Comment
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