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Social media customer service in big companies severely lacking

I visit a lot of company Facebook pages. Social media customer service is nearly non-existent in these companies. I’m shocked at how rare it is that they respond to a customer’s post. Whether a customer question about purchasing a product orĀ  customer service, it’s rarely answered. In a recent find, a customer wanting to buy ... Read More

Posted by Kirt Manecke | 0 Comment
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end-bear-bile-farming

Thank you to all our wonderful volunteers who came out to the Milford Farmers’ Market last week to help Animals Asia end bear bile farming. This is a cause I support and am proud to sponsor and volunteer at our booth. 1% of the sales of my books is donated to animal welfare. Let’s End ... Read More

Posted by Kirt Manecke | 0 Comment
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Ways to increase sales in retail: Invest in payroll and training

Most businesses strive to keep labor costs down, especially in the retail industry. When you can’t find a salesperson, or that employee can’t answer your basic product questions, common sense tells you that the company should be investing in payroll and training. These are two basic ways to increase sales in retail. Ways to Increase ... Read More

Posted by Kirt Manecke | 0 Comment
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Seinfeld car rental customer service snafu: True to life

This type of poor customer service is all too common. This Seinfeld car rental segment in the video below from the TV show Seinfeld is a must view! Video Link SEINFELD Car Rental Customer Service The video I shared with you ends when the counter agent goes to talk to her supervisor. Watch the longer ... Read More

Posted by Kirt Manecke | 0 Comment
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