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Carmine Gallo: “Why I paid $80 for a cup of coffee”

Forbes Contributor Carmine Gallo reveals 3 lessons in business success from a coffee shop popular among the Hollywood elite in the video below, “Why I Paid 80 Dollars For A Cup Of Coffee”. It should be required viewing for all businesses. Video Link: Carmine Gallo Why I Paid 80 Dollars For A Cup Of Coffee ... Read More

Posted by Kirt Manecke | 0 Comment
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golden-rule-of-customer-service

Alex Knapp, the Social Media Editor for Forbes, wrote a must-read article, “The Golden Rule Of Customer Service“. Read it here. Golden Rule of Customer Service Customer service is really quite simple. Alex sums it up: “Do unto your customers as you want to be treated when you’re a customer.” I couldn’t agree more! In the ... Read More

Posted by Kirt Manecke | 0 Comment
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Customer Experience Impact Report: Stop losing customers

Greg Gianforte of RightNow talks about key findings in the 2010 Customer Experience Impact Report in the video below. Watch for the “82%” statistic-it’s frightening! This statistic gives you the opportunity to capitalize on others’ mistakes and attract new customers simply by having good customer service. Video Link 2010 Customer Experience Impact Report Customer Experience ... Read More

Posted by Kirt Manecke | 0 Comment
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