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customer-service-follow-up

How is your customer service follow up? One of my favorite authors and marketers, Seth Godin, has an excellent article, “How’d it work out?” , on his blog. Customer Service Follow Up He states that “Doctors and consultants and builders are often hesitant to ask about how something worked long after the work is done. ... Read More

Posted by Kirt Manecke | 0 Comment
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Creating customer loyalty and retention: Trader Joe’s

If you are interested in creating customer loyalty and retention, watch this video below created by a customer of Trader Joe’s. Trader Joe’s is one of my favorite places to shop for many of the same reasons. Video Link If I Made a Commercial for Trader Joe’s Creating Customer Loyalty and Retention More than 800,000 ... Read More

Posted by Kirt Manecke | 0 Comment
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improving-customer-satisfaction

More than half of U.S. consumers ditched one product for the competition last year, according to the article in Advertising Age, “Why Brand Love, Satisfaction Aren’t Keeping Shoppers Faithful“. Improving customer satisfaction is the key to combat this trend. Improving Customer Satisfaction The keys to slowing this trend can be better customer service, such as shorter ... Read More

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Colleen Kilpatrick: Secrets to skyrocket your trade show sales

Discover how to improve your customer service and increase sales at trade shows. Marketing coach and customer retention specialist Colleen Kilpatrick explains how in the short video below (scroll down page) about her workshop. Colleen Kilpatrick: Sure-Fire Tips for Successful Expo Exhibiting Sure-Fire Tips for Successful Expo Exhibiting is a workshop given by Milford resident ... Read More

Posted by Kirt Manecke | 0 Comment
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