Audio Book for Teens on Social and Job Skills – Coming Soon!

Look for a life-changing, fun audio book for teens coming soon. The audio book version of my award-winning book Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World is coming this summer! Tweens, teens, and young adults learn important social and job skills in an easy, upbeat and enjoyable audio book. I’ll ... Read More

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Why Soft Skills Matter According to Google

Soft skills matter, a LOT! According to Google, in the article. “The surprising thing Google learned about its employees — and what it means for today’s students”, soft skills are the most important skills. Why Soft Skills Matter According to the article, “The seven top characteristics of success at Google are all soft skills: being ... Read More

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Bulk Book Sales: Smile Books Make Memorable Gifts

Bulk book sales are the perfect way to purchase a memorable gift to give your clients, prospects, or employees, and to get the books at a very affordable price. Learn how you can purchase my award-winning book Smile: Sell More with Amazing Customer Service in bulk by clicking here. Here are just some of the ... Read More

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Why Volunteering Makes You Happy

Do you ever why volunteering makes you happy? In the article “Volunteering Is the Best Kept Secret for Mental Health” you’ll learn why. “Research has shown that there’s evidence volunteer work promotes that psychological well being you’re talking about,” Rodlescia Sneed, a public health research associate at Michigan State University who has studied the impacts ... Read More

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Why Amazon is Killing Retail

There are many reasons Amazon is killing retail. Recently I listened to a terrific podcast, “Why Amazon Is Leaving Legacy Retailers in the Dust“, from Knowledge at Wharton. It features Wharton’s Barbara Kahn and Columbia’s Mark Cohen. I hope you enjoy this podcast. It’s a must-listen to for retailers everywhere. Train your staff for success with ... Read More

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What Your Business Can Learn From Kayla

When was the last time you were greeted with enthusiasm and a huge smile by an employee in a business? Can you remember actually feeling happy because of a delightful customer service experience? Poor customer service seems to be the norm today. Customers are often nicer than the staff. One exception is at Captain Joe’s ... Read More

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Teaching Social, Vocational Skills to Promote Quality of Life!

The following is a guest post by Teri Krakovich (Dr. K), Ph.D., Founder, Autism Quality of Life™ : Individuals who are on the Autism spectrum may display deficits in social-communication as well as a lack of social reciprocity and empathy for others.  Due to deficits in these skills sets, they may have difficulty making good ... Read More

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ADHD and Social Skills: How to Improve Social Skills

ADHD and social skills don’t always go together. Individuals with ADHD often experience difficulties with social skills, social rejection, and interpersonal relationship problems as a result of their inattention, impulsivity and hyperactivity, according to CHADD, the national resource for ADHD (attention deficit hyperactivity disorder). To help improve social skills for teens with ADHD, try role-playing, ... Read More

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Cell Phone Etiquette for Tweens and Teens

Cell phone etiquette for tweens and teens is important so that young people understand when it’s okay, and when it’s not okay, to use their cell phones. View my short video below on cell phone etiquette to learn tips to help tweens and teens use their electronics properly. My first tip, to never have your ... Read More

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Reading and Literacy for Teens: The Critical Success Factor

The importance of reading and literacy for teens can’t be overstated. Here’s a quote from Dana Gioia, Chairman of the National Endowment for the Arts, from the 2007 NEA Report “To Read or Not To Read: A Question of National Consequence“: “The fact that nearly one-third of American teenagers drop out of school is deeply ... Read More

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