How to Control Smartphone Use in the Classroom

For years, educators of all grade levels and subjects have battled the issue of how to handle smartphones in the classroom. Teachers these days are not only tasked daily with creating engaging, vigorous lesson plans, but they’re also facing the ongoing issue of how to best keep students off of their smartphones. Most teachers do ... Read More

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Developing Social Skills for Autism and Success

The amazing Shannon Penrod from Autism Live interviewed me about my book Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Shannon mentions Temple Grandin’s endorsement of the book (“Smile & Succeed for Teens is a fantastic resource to help teens be successful at work.”), important social and life skills, and much ... Read More

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Eight Great Places for Teens to Find Their First Jobs

While some may argue that a teen’s primary focus should be on his or her academics without other distractions, many others believe that allowing teens the opportunity to work a part-time job has a long list of advantages. Teens may view their boosted bank accounts as the biggest perk of their jobs, but they’re likely ... Read More

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Customer Service for Hairdressing Salons: First Impressions

Customer service for hairdressing salons is paramount to attract and keep customers. My good friend Amy Gresock works the front desk at a salon in Dayton, OH. The owner smartly chose the perfect person for this job. Amy is a former American Airlines Flight Attendant of the Year. She is a customer service expert. Amy ... Read More

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Basic Customer Service Skills Training: Free Download

Basic customer service skills training is one of the most important, if not the most important, tasks you can do for yourself, your staff, and your business. Too often customer satisfaction is ignored. Poor customer service costs U.S. business an estimated $83 billion dollars a year. Just yesterday I experienced the very poor customer service at ... Read More

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5 Steps to Help Teens Break Their Smartphone Addiction

Is smartphone addiction a problem with your teen? It probably comes as no surprise to you that 73 percent of teens have access to a smartphone, according to Pew Research Center. This enables them to spend much of their time online. Ninety-two percent of teens say they go online daily while 24 percent report they’re ... Read More

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Teaching Social Skills to Students with Autism

Teaching social skills to students with autism is important because these skill are not intuitive to them. In fact, with the addiction to cell phones and other electronics, social skills are not intuitive to MOST teens. Social skills training is desperately needed for ALL teens. Teaching Social Skills to Students with Autism Temple Grandin is one of ... Read More

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Social Skills for Teenagers-Job Skills Too

Social skills for teenagers are critical for success in school, work and life. To learn valuable job skills for teenagers and social skills have your teens and tweens view the video below. Social Skills for Teenagers In the video above on social skills for teenagers, I’m talking to students at Oak Valley Middle School in ... Read More

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Retail Training 101: Why Your Retail Store is Failing

Last week I was in Excelsior Minnesota, a wonderful quant community with a bustling and historic downtown. First let me say that I am not picking on this particular store. Many retail stores I visit have this same major problem or similar problems. I have been pondering buying an electric guitar and amplifier so I walked ... Read More

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The ‘Soft Skills’ Employers are Looking For: From The Wall Street Journal

According to the article “The ‘Soft Skills’ Employers are Looking For” in The Wall Street Journal, nearly 58% of employees who touted stellar communication skills were hired over the course of a year. Soft skills, also called social skills or people skills, matter…a lot. Soft skills are extremely important because many times they are the ... Read More

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