What Your Business Can Learn From Kayla

When was the last time you were greeted with enthusiasm and a huge smile by an employee in a business? Can you remember actually feeling happy because of a delightful customer service experience? Poor customer service seems to be the norm today. Customers are often nicer than the staff. One exception is at Captain Joe’s ... Read More

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Teaching Social, Vocational Skills to Promote Quality of Life!

The following is a guest post by Teri Krakovich (Dr. K), Ph.D., Founder, Autism Quality of Life™ : Individuals who are on the Autism spectrum may display deficits in social-communication as well as a lack of social reciprocity and empathy for others.  Due to deficits in these skills sets, they may have difficulty making good ... Read More

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ADHD and Social Skills: How to Improve Social Skills

ADHD and social skills don’t always go together. Individuals with ADHD often experience difficulties with social skills, social rejection, and interpersonal relationship problems as a result of their inattention, impulsivity and hyperactivity, according to CHADD, the national resource for ADHD (attention deficit hyperactivity disorder). To help improve social skills for teens with ADHD, try role-playing, ... Read More

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Cell Phone Etiquette for Tweens and Teens

Cell phone etiquette for tweens and teens is important so that young people understand when it’s okay, and when it’s not okay, to use their cell phones. View my short video below on cell phone etiquette to learn tips to help tweens and teens use their electronics properly. My first tip, to never have your ... Read More

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Reading and Literacy for Teens: The Critical Success Factor

The importance of reading and literacy for teens can’t be overstated. Here’s a quote from Dana Gioia, Chairman of the National Endowment for the Arts, from the 2007 NEA Report “To Read or Not To Read: A Question of National Consequence“: “The fact that nearly one-third of American teenagers drop out of school is deeply ... Read More

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McCaskill Family Services: Helping teens succeed

Recently I had the opportunity to have coffee with Dr. Pam McCaskill, a well-respected Clinical Psychologist and owner of McCaskill Family Services, with two locations in Plymouth and Brighton, Michigan. As she was talking about her work with children, teens and families, I quickly realized that my idea of psychology and people coming in to ... Read More

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How to greet your customers to make them smile

I’m amazed. Not in a good way. The past year I’ve visited restaurants, hotels, bed and breakfasts, fast-food establishments, car dealerships, grocery stores, retail stores, dentist and doctor’s offices, service businesses, schools, and many other establishments. Except for one or two rare exceptions, they all have one thing in common:  They fail from the very ... Read More

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Red Maple Retreat: A Lesson in Customer Service Excellence

  Not only is the Red Maple Retreat in Milford, Michigan a charming and meticulously maintained vacation rental home for business and family travelers, it’s also known as the place to stay if you want beautiful surroundings AND exceptional customer service. That’s no surprise considering the fact that owner and host, Colleen Kilpatrick, has an extensive ... Read More

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Training New Employees with Customer Service in Mind

Are you hiring one or more new employees to join your company? If so, then employee onboarding and training are likely the first things that come to mind. But the question remains – does your new employee hiring routine include training beyond how the cashier software works or how to clean the counters at the ... Read More

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The Quickest Way to Improve Your Customer Service

The quickest way to improve your customer service? Smile. That’s right. Whether in person, or on the phone (your smile “shines through” the phone line), your smile will, as they say, light up the room. How many times have you experienced an uncaring employee, whether in person or on the phone, who seemed indifferent and ... Read More

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