Red Maple Retreat: A Lesson in Customer Service Excellence

  Not only is the Red Maple Retreat in Milford, Michigan a charming and meticulously maintained vacation rental home for business and family travelers, it’s also known as the place to stay if you want beautiful surroundings AND exceptional customer service. That’s no surprise considering the fact that owner and host, Colleen Kilpatrick, has an extensive ... Read More

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Training New Employees with Customer Service in Mind

Are you hiring one or more new employees to join your company? If so, then employee onboarding and training are likely the first things that come to mind. But the question remains – does your new employee hiring routine include training beyond how the cashier software works or how to clean the counters at the ... Read More

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The Quickest Way to Improve Your Customer Service

The quickest way to improve your customer service? Smile. That’s right. Whether in person, or on the phone (your smile “shines through” the phone line), your smile will, as they say, light up the room. How many times have you experienced an uncaring employee, whether in person or on the phone, who seemed indifferent and ... Read More

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How to help your teenager with social skills: New Parent’s Guide

I meet a lot of great parents at conferences where I’m a vendor. Many, especially parents with teens who have special needs, including autism, expressed interest in a parent’s guide for my book Smile & Succeed for Teens. They told me that a parent’s guide would make it easier for them to help their son or daughter learn and practice ... Read More

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Atypical: Netflix Series on Autism Picks Smile & Succeed for Teens

One of the people working with the Netflix show Atypical contacted me through the wonderful Tatum at Different Roads to Learning last fall and told me they would love to use my book  Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World as a set dressing in their Therapist’s office. I was very ... Read More

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Customer Service Training for Nonprofits

Customer service training for nonprofits is paramount to ensure your nonprofit succeeds. Delivering great customer service will help you create lifetime donors, meet your mission and objectives and raise more money! According to nonprofit marketing expert and author Katya Andresen in her excellent article, “The great donor exodus – and what to do about it“, the ... Read More

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How to Control Smartphone Use in the Classroom

For years, educators of all grade levels and subjects have battled the issue of how to handle smartphones in the classroom. Teachers these days are not only tasked daily with creating engaging, vigorous lesson plans, but they’re also facing the ongoing issue of how to best keep students off of their smartphones. Most teachers do ... Read More

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Developing Social Skills for Autism and Success

The amazing Shannon Penrod from Autism Live interviewed me about my book Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Shannon mentions Temple Grandin’s endorsement of the book (“Smile & Succeed for Teens is a fantastic resource to help teens be successful at work.”), important social and life skills, and much ... Read More

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Eight Great Places for Teens to Find Their First Jobs

While some may argue that a teen’s primary focus should be on his or her academics without other distractions, many others believe that allowing teens the opportunity to work a part-time job has a long list of advantages. Teens may view their boosted bank accounts as the biggest perk of their jobs, but they’re likely ... Read More

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Customer Service for Hairdressing Salons: First Impressions

Customer service for hairdressing salons is paramount to attract and keep customers. My good friend Amy Gresock works the front desk at a salon in Dayton, OH. The owner smartly chose the perfect person for this job. Amy is a former American Airlines Flight Attendant of the Year. She is a customer service expert. Amy ... Read More

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